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If you’ve ever clicked “support” only to get vague articles or generic replies, you know how frustrating reseller help can be.
Resellers don’t have time to stop listing and search through documentation when a question comes up. When you need help, you need answers from people who understand how reselling actually works.
That’s why List Perfectly offers Customer Support 411, a live reseller support session held every weekday where real humans answer your questions in real time.
No bots.
No automated replies.
No outsourced support.
Just experienced resellers helping you use List Perfectly with confidence.
What Is Customer Support 411?
Customer Support 411 is daily live reseller support available to every List Perfectly member, no matter which plan you’re on.
These sessions are interactive support hours where you can:
Ask questions live
Watch real examples on screen
Get help with features as you use them
Troubleshoot challenges in real time
This format works the way resellers actually work — while they’re active in their listing workflow.
Hosted by Real Resellers
Customer Support 411 is hosted by experienced online resellers who work closely with the List Perfectly platform and reseller community.
Sessions are supported by the List Perfectly customer support team — a dedicated in-house team that works directly with resellers every day.
Support is never outsourced and never handled by third parties.
When you reach out for help, you are speaking directly with List Perfectly team members who understand reseller workflows.
When Customer Support 411 Happens
Customer Support 411 runs every weekday:
12 p.m. Eastern Time
11 a.m. Central Time
9 a.m. Pacific Time
These sessions are designed to fit into your day.
Many resellers join:
Between listings
During a break
While preparing new inventory
You can get help while continuing your workflow.
Customer Support 411 Also Supports Onboarding
If you’re new to List Perfectly, Customer Support 411 can also function as group onboarding.
During these sessions you can get help with:
Setting up your account
Connecting marketplaces
Importing listings
Understanding how to start crosslisting
You can learn more about daily onboarding sessions here:
➡️ https://listperfectly.com/tips/list-perfectly-daily-live-onboarding/
Prefer Self-Guided Setup?
Some resellers prefer to explore the platform independently first.
For that, List Perfectly offers the Onboarding Assistant, a self-guided setup tool that walks you through the key steps needed to configure your account.
We recommend setting aside 10–15 minutes to complete the guided setup process.
You can also watch this walkthrough explaining the 12 Steps to Set Up List Perfectly:
Prefer Human Help Instead?
If you would rather have guidance from a real person, you can join:
• Daily onboarding sessions
• Customer Support 411 live support
• One-on-one onboarding sessions
This gives you the flexibility to learn the platform in the way that works best for you.
If You Can’t Attend Live Sessions
Even if you cannot attend Customer Support 411 or onboarding sessions, help is still available.
Inside List Perfectly, you can click the smiley icon in the bottom-right corner to send a message directly to the support team.
This opens a secure support thread.
The chat does not time out, so you can continue listing while waiting for a response.
When the team replies, you will receive:
A notification inside List Perfectly
An email notification
Learn more about support options here:
➡️ https://listperfectly.com/tips/how-to-get-help-in-list-perfectly/
Stay Updated on New Features
Customer Support 411 is also where many members learn about new tools and updates.
These sessions help resellers:
Understand new features
Learn updated workflows
Ask questions about platform changes
For example, many resellers first learn about the Link feature for syncing inventory across marketplaces during these sessions.
Support Built Around Reseller Safety
Support also means protecting reseller accounts.
List Perfectly is designed to be a secure tool for sellers with privacy-first architecture and reseller-focused workflows.
➡️ https://listperfectly.com/selling/why-list-perfectly-is-the-safest-tool-for-sellers/
More Ways to Get Help Anytime
Customer Support 411 is just one part of the List Perfectly support ecosystem.
Resellers also have access to:
Self-guided setup with the Onboarding Assistant
Daily live onboarding sessions
The List Perfectly Help Center
The in-platform help system
The List Perfectly customer support team
This combination ensures that help is always available — whether you prefer self-guided learning or real human guidance.
Join Us
If you’re tired of scripted support or endless searching for answers, Customer Support 411 is designed for you.
Join us every weekday at:
12 p.m. ET
11 a.m. CT
9 a.m. PT
Bring your questions — we’ll help you keep moving forward.
