Estimated reading time: 5 minutes
When resellers start using a new tool, one question usually comes up immediately:
“If I get stuck, will someone actually help me?”
Many platforms say they offer support, but when you click the help button you often find long documentation, automated replies, or email systems where you wait hours for answers.
List Perfectly was built differently.
Whether you prefer self-guided tools, live group coaching, or one-on-one help from a real person, there are multiple ways to get support without interrupting your listing workflow.
Most resellers use a combination of these options depending on the situation.
Two Ways to Get Help in List Perfectly
Resellers generally fall into two categories:
- Those who prefer self-help tools
• Those who prefer human help
List Perfectly supports both.
Self-Help Options Inside the Platform
Many resellers prefer to explore tools independently before attending a live session.
List Perfectly includes a built-in Help system directly inside your account.
Click the smiley icon in the bottom-right corner to open it.
From there you can:
- Search help articles
• Follow guided setup using the Tasks tab
• Message the support team
• Read updates and announcements
The Tasks Tab (12 Steps for New Customers)
Inside the Help system, right next to Messages, you’ll see the Tasks tab.
This is where the 12 setup steps for new members live.
These steps walk you through the most important actions when getting started, including:
- connecting marketplaces
• importing listings
• organizing your catalog
• beginning crosslisting
This guided checklist helps new members move through setup in the correct order.
If you’d like a quick walkthrough showing where the Tasks tab lives and how it works, watch this short video:
https://www.youtube.com/watch?v=DNaxZPfIJzA
Built-In Chat That Does Not Time Out
Another major difference is how List Perfectly handles support conversations.
Inside the Help system you can message the team directly.
Unlike many support chats, this conversation does not time out.
You can send a question and continue listing while waiting for a response.
When the team replies, you receive:
- a notification inside List Perfectly
• an email notification
This allows resellers to keep working instead of waiting for email responses that can delay progress for hours.
If you’d like to see how the help system works, watch this video:
https://www.youtube.com/watch?v=aOP454sL_YU
Human Help Options
Some resellers prefer learning directly from people.
List Perfectly offers several ways to get live human support.
Group Onboarding in Listing Party
List Perfectly hosts daily onboarding sessions inside Listing Party.
These sessions take place in a Zoom environment.
You do not need a paid Zoom subscription to attend, but you do need a Zoom account.
These sessions allow members to:
- ask questions live
• watch real demonstrations
• learn reseller workflows
• get help configuring their accounts
Camera and microphone are optional.
Many resellers simply join quietly and type their questions in chat.
Others unmute to ask questions directly.
Both options are completely fine.
Learn more about daily onboarding here:
https://listperfectly.com/tips/list-perfectly-daily-live-onboarding/
Customer Support 411
Customer Support 411 is a weekday live support session where experienced resellers answer questions in real time.
Members often join these sessions when they need help while actively listing.
These sessions help resellers:
- troubleshoot issues quickly
• understand features
• learn workflows from real examples
Learn more here:
One-on-One Video Sessions
Some members prefer more personalized guidance.
For those customers, List Perfectly offers one-on-one video sessions available on all plans.
You simply request a time that works for you.
Whenever possible we recommend scheduling Monday through Friday, but weekend accommodations may be available.
These sessions are ideal for customers who want more hands-on support.
Support Built Around Reseller Workflows
List Perfectly support is designed specifically for reseller workflows.
You can choose the support path that fits your style:
Self-help → Tasks tab and Help system
Live onboarding → Listing Party sessions
Live support → Customer Support 411
Private help → one-on-one sessions
Many members start with the Tasks checklist and then join a live session to ask additional questions.
Support Designed for Reseller Safety
Support also means protecting reseller accounts.
List Perfectly is designed with privacy-first architecture and reseller-focused workflows.
Learn more about platform security here:
https://listperfectly.com/selling/why-list-perfectly-is-the-safest-tool-for-sellers/
Final Thoughts
List Perfectly was built to give resellers real support when they need it.
Whether you prefer self-guided learning or real-time human help, the platform provides multiple ways to get answers quickly so you can keep listing and selling.
